Shipping policy
Shipping Policy
Last updated: 3/6/2026
Thank you for shopping with PRO Lighting Source LLC. The following shipping policy outlines how orders are processed, shipped, and delivered.
Order Processing
Order processing times may vary depending on the product.
Many items ship within a few business days, while certain products may require additional processing time depending on availability, supplier lead times, or product type.
Orders are processed during normal business days. Processing time does not include shipping transit time.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Locations
PRO Lighting Source LLC currently ships to:
• United States
• Canada
If you are located outside these regions and wish to place an order, please contact us through our website contact form before purchasing.
Shipping Carriers
We ship using major carriers including:
• UPS
• FedEx
• USPS
• DHL
Carrier selection may vary depending on product size, destination, and shipping method chosen at checkout.
Free Shipping
We offer free standard shipping on orders over $500.
Free shipping applies to qualifying orders within eligible shipping regions and may not apply to oversized items, special orders, or certain products depending on shipping requirements.
Shipping Options
Shipping options available at checkout may include:
• Standard shipping
• Expedited shipping
• Overnight shipping
Shipping times vary depending on the carrier and destination.
Delivery time estimates provided at checkout are carrier estimates and not guaranteed delivery dates.
Tracking Information
All shipped orders include tracking information.
Once your order ships, a tracking number will be sent to the email address used during checkout.
Customers can use this tracking number to monitor the delivery status of their package.
Shipping Delays
While we make every effort to ship orders promptly, shipping times may be affected by circumstances outside of our control.
Possible delays may include:
• carrier delays
• weather conditions
• high shipping volumes
• customs processing (for Canadian shipments)
PRO Lighting Source LLC is not responsible for delays caused by shipping carriers.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, responsibility for the package transfers to the shipping carrier.
If your package is marked as delivered but cannot be located, we recommend:
• checking with neighbors or household members
• checking around the delivery location
• contacting the shipping carrier directly
We will assist customers in filing carrier claims when appropriate, but PRO Lighting Source LLC is not responsible for packages that are lost or stolen after delivery confirmation.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is entered, please contact us immediately.
If an order has already shipped, we may not be able to modify the delivery address.
PRO Lighting Source LLC is not responsible for orders shipped to incorrect addresses provided by the customer.
Refused Deliveries
Refused deliveries will be handled on a case-by-case basis.
In certain situations, refused shipments may be treated as a return and may be subject to applicable shipping charges and restocking fees.
International Duties & Taxes
Orders shipped to Canada may be subject to:
• customs duties
• import taxes
• brokerage fees
These charges are determined by the destination country and are the responsibility of the customer.
PRO Lighting Source LLC does not control or collect these fees.
Damaged Shipments
If your order arrives damaged during shipping, you must contact us within 48 hours of delivery.
Please include:
• your order number
• photos of the damaged item
• photos of the packaging
This allows us to properly investigate and file a claim with the shipping carrier.
Failure to report shipping damage within 48 hours may affect our ability to assist with the claim.
Contact
If you have questions about shipping, please contact us through the contact form on our website.
