Return & Refund Policy

Last updated: 3/11/2026

At PRO Lighting Source, we stand behind the quality of our products and want our customers to have a great experience. Please review our return and refund policy carefully before making a purchase.

Returns

We accept return requests within 14 days of the delivery date.

To be eligible for a return, items must meet the following conditions:

• Item must be unused and uninstalled unless otherwise approved
• Item must be in original packaging
• All components, accessories, and documentation must be included
• Item must not show signs of installation, damage, or modification

All returns are reviewed and approved on a case-by-case basis.

Returns that do not meet these conditions may be rejected or subject to additional fees.

Return Authorization

All returns must be approved before being sent back.

To request a return, customers must submit a request through our website contact form.

If your return is approved, we will provide instructions for returning the item.
Return addresses are provided after return approval.

Returns sent without prior approval may be refused or returned to sender.

Return Shipping

Customers are responsible for all return shipping costs unless otherwise confirmed by our team.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Restocking Fee

Approved returns are subject to a 25% restocking fee.

This fee helps cover payment processing fees, inspection, repackaging, and administrative costs.

Non-Returnable Items

The following items are not eligible for return:

• Clearance items
• Special order products
• Custom-built or modified products
• Opened or used electrical components
• Installed products

Exchanges

Exchanges are only available for the same product and non-custom items, and must be approved by our team.

If an exchange is approved, the returned item must meet the same eligibility conditions listed above.

Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 48 hours of delivery.

Please include:

• Order number
• Description of the issue
• Clear photos of the product and packaging

Once reviewed, we will determine the appropriate resolution which may include:

• Replacement
• Refund
• Store credit

All resolutions are determined case by case.

Refunds

Refunds are processed after the returned product is received and inspected.

Refund method is determined case by case and may include:

• Original payment method
• Store credit

Refunds will reflect the 25% restocking fee when applicable.

Processing times may vary depending on payment providers.

Vehicle Fitment Responsibility

Customers are responsible for verifying vehicle compatibility before purchasing.

Automotive lighting products may vary by:

• Year
• Trim level
• Factory options
• Regional variations

If you are unsure about compatibility, please contact us before placing your order.

Orders placed without confirming fitment may not qualify for return approval.

Order Cancellations

Orders cannot be cancelled once placed.

In rare cases where a cancellation is approved by our team, the order will be subject to a 25% cancellation fee.

This fee covers payment processing fees and administrative costs.

Contact

If you have questions about returns or refunds, please contact us through the contact form on our website.